The largest mystery shopping company in the UK drives improvement in customer experience and sales performance for many of the world’s leading brands.
Established in 2000, Performance in People has become the largest UK mystery shopping company, providing services to many of the world’s leading brands, and all from their purpose designed HQ in Ryde on the Isle of Wight.
They strongly believe in the Island’s ability to deliver the skills, personality, and energy to generate real momentum. Today, PiP is recognised as a talented, progressive, innovative organisation that excels in delivering sales and customer service solutions to an enviable portfolio of clients. Since Pip’s formation they have positioned themselves as, arguably, the UK’s leading provider of this specialist range of services. With over 90 head office staff and counting, PiP’s HQ is always alive and buzzing with a strong social culture that every employee welcomes and fully buys into - impromptu BBQ’s, on-site yoga, funny awards, serious rewards, getting the job done and having fun doing it!
Just do the math! Over 90 head office staff operate on the Isle of Wight. Some 90% of our management team has come from internal progression. 53% of our people have been with PiP for 5 years or more and 22% have achieved their 10-year service awards!
Add to that more than 35,000 field-based operatives and it’s easy to see how PiP have established themselves as the UK’s largest suppliers of:
• Mystery Shopping
• Contact Centre Service
• Training & Coaching
• Auditing
• Customer Service Consultancy
PiP has 3-star best company accreditation, and they’re in The Sunday Times Top 100 Best Small Companies to Work For, which represents the highest standard of workplace engagement, only achieved by organisations that truly excel.
At the UK Customer Experience Awards, BMS®, their Behavioural Management Score platform, was awarded gold for the UK’s Best Customer Experience Measurement. Not stopping there, PiP and BMS® also received a bronze award for Best Customer Experience Innovation and is now recognised as the science behind delivering a great customer experience. BMS® has been adopted by over 100 organisations as their methodology for measuring and improving face-to face and telephone customer service behaviours.
Post-pandemic and perhaps more so than ever before, customer interactions happen across multiple channels and touchpoints. So, ensuring consistency in customer service is crucial for any brand’s success.
And that’s where PiP’s mission begins and ends. Performance in name. Performance by nature.
Mark Seager, Multi-Channel Director at Fat Face
